Shipping and Refund

Here’s everything you need to know about our shipping timelines, exchanges, returns, and refunds.

Shipping Policy

We aim to deliver your order as quickly and safely as possible.

Order Processing:
All orders are processed within 1–2 days.

Delivery Time:
After dispatch, most products are delivered within 3–7 days, depending on your location.

Embroidered Items:
Custom embroidery orders need an extra 2–4 working days before dispatch.

Tracking:
A tracking link will be shared via email or WhatsApp once your order is shipped.

Delivery Coverage:
We deliver all across India through trusted courier partners.

Exchange & Return Policy

We accept exchange and return requests under the following conditions:

Exchange/Return Window:
You can place a request within 7 days of delivery.

Requirements:
Items must be unused, unwashed, and returned with original tags and packaging. Used, damaged, or altered items will not be accepted.

Non-Returnable Items:

  • Embroidered items
  • Sale/discounted items

In-Store Purchases:
Products purchased from our physical store are not returnable or refundable. Size exchange is allowed once.

Processing Exchanges

  • The exchange order is initiated only after the original item is picked up.
  • If reverse pickup isn’t available in your area, you may be required to self-ship the product.

Refund Policy

Refunds are processed after inspecting and approving the returned items.

Refund Timeline:
Once your returned items pass quality checks, refunds are initiated within 2–5 business days.

Reverse Pickup:
We offer reverse pickup in most serviceable locations.
If your pincode is non-serviceable, you may need to self-ship the product.

Prepaid Orders

  • A flat ₹100 reverse shipment fee will be deducted for returns. (No deduction for exchanges.)
  • Prepaid non-embroidery RTOs (orders returned by courier without delivery) are refunded via store credit only.
  • All other prepaid refunds are credited to the original payment method.

If you have any questions or need support, feel free to contact us anytime. info@indosurgicals.com