Exchanges & Returns

Hassle-Free Exchanges & Returns

At Healer’s Line, we are committed to providing a smooth and friendly shopping experience.
We offer a one-time return or exchange within 7 days from the delivery date.

Refunds are initiated within 5 days after the returned items are picked up and pass our quality check.

Please Note: Embroidered products are not eligible for returns or exchanges.

Prepaid Orders

For prepaid orders, a flat ₹100 return processing fee will be deducted.
(This deduction applies only to returns, not exchanges.)

In-Store Purchases

Products purchased from our physical store are non-returnable and non-refundable.
A one-time exchange is allowed only for size mismatch.

Processing Exchanges

• Your exchange order is created once the original item is picked up.
• If reverse pickup is not available at your pincode, you may self-ship the product using any reliable courier.
• We will ship the exchange item once the returned product reaches our warehouse.

Self-ship reimbursement:
If your pincode is non-serviceable, we reimburse up to ₹150 for self-shipping charges (share invoice + courier receipt with our support team).

Processing Returns

• After pickup, items go through a standard quality check.
• Refunds are initiated within 5 days after quality approval.

If reverse pickup is not available at your location:

• Please self-ship the product to our warehouse (address provided on request).
• Refund will be processed once the product reaches and clears the quality check.

Self-ship reimbursement:
Up to ₹150 will be reimbursed if the pincode is non-serviceable (invoice required).

Need Help?

If you have any questions, feel free to contact us:

📧 info@indosurgicals.com
📱 WhatsApp: +91 92892 49828